Q Are all your products manufactured in Australia?
As an Australian owned manufacturer, the majority of our products are produced at our facility in Silverwater, NSW. The remainder of our products are produced at our offshore facilities in Asia in accordance with strict quality standards.
Hakka use only the freshest ingredients sourced only from approved suppliers of raw materials. Producing to traditional and authentic recipes Hakka cuisine is not only known for great taste but also its wholesome and nutritious quality.
As one of Australia’s leading manufacturers of Asian foods, the concept of food safety and quality underpin everything that we do. Hakka holds both HACCP and SQF (Level 3) certifications, giving our customers superior quality assurance and peace of mind.
HACCP (Hazard Analysis Critical Control Point) is a systematic preventative approach to food safety. It addresses physical, chemical, and biological hazards as a means of prevention rather than finished product inspection. This approach enables us to determine key controls over processes and concentrate resources on activities that are critical to ensuring safe food.
To ensure optimum food safety and quality, Hakka holds itself to an even higher standard of SQF (Safe Quality Food). SQF (Level 3) is a rigorous Food Safety Management System (FSMS) which not only includes food safety fundamentals and a HACCP approach to managing risks and hazards, but also includes stringent quality requirements as part of an integrated system.
Re-freezing product after defrosting/thawing is not recommended as this may affect product quality and increase risks to health and safety.
Q How do I find out more detail about a specific product?
Information on specific Hakka products can be found on our website. If you are unable to find what you are looking for, please contact our friendly customer service team by completing our online enquiry form or call us on 02 9352-1388.
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Dim Sim refers to a Chinese inspired meat dumpling-style snack, consisting of meat, cabbage and spices wrapped in a pastry similar to a traditional dumpling.
Dim Sum in Chinese means ‘point of heart’ as it refers to a small snack or individual portions that were meant to ‘touch the heart’ with every bite. Dim Sum is eaten during the meal occasion known as ‘Yum Cha’. Nowadays these two Chinese terms are commonly used interchangeably.
Borax (or sodium borate and boric acid) is a colourless salt like substance commonly used in ant killers, detergents, cosmetics, pesticides and fertilisers. Borax is a toxic substance and the Australian Food Standards Code does not permit borax to be used in foods. Unfortunately, there are still many instances where it is used in food preparation to give the crunchy texture in many Asian noodles and meat balls.
As a company that prides itself on producing safe, high quality food to its customers, we do not use Borax in our egg noodles or in any of our products.
For more information on borax and its serious health risks, please click on the links below:
Q Do you sell to the general public? If not, where can I buy your products?
Hakka is a manufacturer and does not sell to the public directly. Our products are widely available across Australia through our network of Asian groceries, mainstream independent retailers and foodservice distributors.
If you are unable to locate a particular product at your local retail outlet, please contact our friendly customer service team by completing our online enquiry form or call us on 02 9352-1388.
We frequently hold product demonstrations at Asian grocery stores where consumers can sample our products. We are currently working on an events page on the website, which will have details of upcoming demonstrations, so stay tuned.
Q I operate a retail shop/distribution business and am interested in selling your products. How do I go about finding out more information?
Please contact our friendly customer service team by completing our online enquiry form or call us on 02 9352-1388 to discuss these opportunities further.
Please complete our online enquiry form or call us on 02 9352-1388 requesting the products you’d like to try. We can then arrange for our sales team to get in touch to discuss the best way to get samples to you.
We are also actively involved in general market and distributor trade shows across the country throughout the year. Attending these trade shows is a great way to see and taste a number of products in our range, and have a chat with us in person.
Yes, we have the unique ability to tailor products to customer specification under private label arrangements based on minimum volumes being met. Please contact our friendly customer service team by completing our online enquiry form or call us on 02 9352-1388 to discuss these opportunities further.